Frequently Asked Questions
Everything you need to know about GlowWise products, orders, and your skin.
Orders & Shipping
Standard delivery takes 5–7 business days. Express (2–3 days) and overnight options are available at checkout. Free standard shipping on all orders over $75.
Yes! Once your order ships you’ll receive a confirmation email with a real-time tracking number from our courier.
We ship to over 40 countries including the US, UK, Canada, Australia, Nigeria, Ghana, South Africa, and most of Europe. International duties and taxes may apply.
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted.
Orders can be modified or cancelled within 2 hours of placement. After that, they enter processing. Contact us immediately via WhatsApp or email if you need help.
Products & Ingredients
Absolutely. GlowWise is 100% cruelty-free and vegan. We never test on animals and do not sell in markets that require animal testing.
Yes. All formulas are dermatologist-tested and free from parabens, sulphates, mineral oils, and synthetic fragrances — gentle enough for sensitive skin while delivering visible results.
Each product displays a Period After Opening (PAO) symbol. Most GlowWise products are best used within 6–12 months of opening. Store in a cool, dry place away from direct sunlight.
Please consult your healthcare provider before introducing any new skincare during pregnancy or breastfeeding. Our formulas are free from retinoids and salicylic acid, but professional advice is always safest.
Skin Concerns
Book a free 30-minute skin consultation with one of our GlowWise experts. We’ll analyse your skin type, concerns, and current routine to build a personalised ritual for you.
Most customers notice improvements in hydration and texture within 1–2 weeks. For concerns like pigmentation or fine lines, allow 6–8 weeks of consistent use for optimal results.
Returns & Refunds
We offer free returns within 30 days of delivery for unopened, unused products in their original packaging. Contact our team and we’ll send a prepaid return label within 24 hours.
Refunds are processed within 5–7 business days of us receiving the returned item. You’ll receive a confirmation email once the refund is issued.
Account & Loyalty
Yes! GlowWise Rewards lets you earn points on every purchase, redeemable for discounts, free products, and exclusive early access to new launches.
Yes. Return empty GlowWise packaging for a 15% discount on your next purchase — part of our commitment to sustainable luxury skincare.